Niraj Raj

Niraj Raj

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Education

High School

JNV, 2000 – 2001

Distinction holder in all subjects

National Player – Volley Ball & Basket Ball

Senior Secondary

JNV : 2002 – 2003

PCM specialized & Scholar 

Graduate Degree

EIILM : 2008 – 2011

BSc Mathematics Honors

Post Graduate Degree 

Symbiosis Center for Distant Learning 2012 – 2014

PGDBA – Customer Relations

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Curriculum Vitae

HTC India Pvt Ltd : Feb 2015 – till date.. 

Designated as : Manager Digital Marketing & PR for South Asia

Roles and Responsibilities:

– Digital Campaign management, Social Media Marketing
– Google and YouTube, 
– Search Engine Optimization, 
– Facebook Page and Insight management, 
– Business Twitter and Ad management.
– E-Mail and SMS marketing, Affiliate marketing, etc.
– Push notification and Online campaign
– Product launch coverage on Digital media platform
– Blogger’s and YouTuber’s Review 
– Competition negative troll handling with Elevates
– Social media engagement 
– E-store management and Product placement 

Ienergizer IT Services Pvt Ltd : 2008 – 2015

Position: Senior Manager

Roles and Responsibilities:

Customer Grievance and Voice of Customer Management through blended channels of Customer Interaction Support
Customer Satisfaction/Operations Management handling by managing over 500+ Technical resources
Work Force Management for PAN India Customer Interaction Center – Key Campaign are Home Appliances, Audio Visuals and Information Technology Department
Billing Solutions for iEnergizer IT Services Pvt. Ltd.
Quality Compliance & Management by ensuring Six Sigma Implementation and Global Audits of Samsung
Training Delivery & Management for the technical resources
Interdepartmental Coordination & Management
B2B Customer handling including Voice and Web Support

Looking to interview potential team members?

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