Education
High School
JNV, 2000 – 2001
Distinction holder in all subjects
National Player – Volley Ball & Basket Ball
Senior Secondary
JNV : 2002 – 2003
PCM specialized & Scholar
Graduate Degree
EIILM : 2008 – 2011
BSc Mathematics Honors
Post Graduate Degree
Symbiosis Center for Distant Learning 2012 – 2014
PGDBA – Customer Relations
Curriculum Vitae
HTC India Pvt Ltd : Feb 2015 – till date..
Designated as : Manager Digital Marketing & PR for South Asia
Roles and Responsibilities:
– Digital Campaign management, Social Media Marketing
– Google and YouTube,
– Search Engine Optimization,
– Facebook Page and Insight management,
– Business Twitter and Ad management.
– E-Mail and SMS marketing, Affiliate marketing, etc.
– Push notification and Online campaign
– Product launch coverage on Digital media platform
– Blogger’s and YouTuber’s Review
– Competition negative troll handling with Elevates
– Social media engagement
– E-store management and Product placement
Ienergizer IT Services Pvt Ltd : 2008 – 2015
Position: Senior Manager
Roles and Responsibilities:
Customer Grievance and Voice of Customer Management through blended channels of Customer Interaction Support
Customer Satisfaction/Operations Management handling by managing over 500+ Technical resources
Work Force Management for PAN India Customer Interaction Center – Key Campaign are Home Appliances, Audio Visuals and Information Technology Department
Billing Solutions for iEnergizer IT Services Pvt. Ltd.
Quality Compliance & Management by ensuring Six Sigma Implementation and Global Audits of Samsung
Training Delivery & Management for the technical resources
Interdepartmental Coordination & Management
B2B Customer handling including Voice and Web Support