Categories
Blog Infographics Random Blogs

Desi Daru, Whiskey and Scotch – You think You Know it all?

Desi Daru, Whiskey and Scotch

India is the largest consumer of whiskey globally, accounting for nearly 60% of worlds total liquor by volume. This doesn’t mean that Indians are the heaviest drinkers but it largely has to do with India’s population which is fast inching close to China. 

Let me share a few interesting facts, coupled with an info-graphic on Whiskey.

What’s Desi Daru ? – Nothing but an alcoholic drink highly popular in Indian villages and low income rural and urban regions. It is fermented and distilled from molasses which is a by product of sugarcane. Desi daru is made locally with legal and illegal set-ups all over the country. 

Tharra is nothing but it’s variant. Illegitimate production of the desi daru is pretty rampant and widespread today.

Now what we drink in urban cities is what we call as ‘Angrezi Sharab‘. 

Angrezi Sharab or Indian Made Foreign Liquor (IMFL) – is the terminology used by government, businesses and commercial entities. It includes whiskey that is made in India apart from spirits that are imported from outside the country. 

Alcoholic percentage in IMFL is usually around 43%. These are mixtures built using neutral spirits that are distilled from fermented molasses.  

While India doesn’t have a compulsory definition of whiskey, America and European Union have strict qualifications, defining a drink as Whiskey. 

Did you know a whiskey and Scotch are different ? See this infographic to know more – 

Infographics - Alcohol

Categories
Blog Infographics Random Blogs

Motorcycling : Interesting Facts and Statistics

Motorcycling

Last year, Two-wheeler industry in India emerged as the biggest market globally, selling more than 17.6 million units ,which includes motorcycles, scooters and mopeds. 

With this, India has surpassed the Chinese market which reportedly sold 16.8 million units last year.

Over the years, China has been focusing more on the car market which is drawing good revenue. Ban on petrol fuel two-wheelers in tier-1 cities is another reason which has been cited for Two-wheelers downtrend. 

India on the other hand continues to grow big since 2010. Huge government initiatives in terms of improving small town infrastructure in the recent times, is one of the major reasons for the push. 

The market is also capitalizing on women riders which has grown substantially during the last few years. Honda, which currently leads the scooter market, has 35% of women share alone.

Indonesia is next behind India and China. Though it recorded sales of 6 million units last year but the figure was half a million less from 2015. 

While scooters and mopeds are not so popular in the western world, it’s the motorcycles that are generally preferred as a means of transportation, utility and leisure travel. 

Let me share this amazing infographic on Motorcycles facts and stats from bboffroad team. I am happy to see Indian enthusiasm, making whatever little statement, trying to match the global motorbike fun. Take a look – 

Motor Bike Stat

Categories
Awareness motivational stories Blog Infographics Random Blogs

Do You Know Your Bournville?

We all love chocolates? Don’t we?

Chocolate history dates back to 1900 BCE when people used it in beverages. Today, it is one of the major foods and snacks.

West Africa, currently is the largest producer of Chocolate. Côte d’Ivoire in Ivory Coast is the leader in production and export of the cocoa beans, that is used in the production of chocolate. It supplies 33% of the total cocoa produced globally.

While Europe leads the pack in terms of chocolate consumption, other nations are not behind either.

Chocolate is perhaps the most flavorsome food enjoyed by people of all ages today. We love it in the form of desserts, to make cakes and cookies, brownies and puddings, coffees and garnishing agent.

Chocolate is essentially a superfood as well simply because it offers enormous health benefits. We take a look at this amazing infographic on Chocolate, highlighting the health benefits and some exciting facts and numbers.

 

Do You Know Your Bournville?

Categories
Awareness motivational stories Blog Random Blogs

Dangal a never ending fight within us

Let’s start this article with a question note. And the question is, “Have you seen Dangal by now?” If no, this movie is a must watch. The movie Dangal is a true story of Indian Wrestler ‘Mahavir Singh Phogat’ and his daughters ‘Geeta Phogat’ and ‘Babita Phogat’. The story you will get to know once you watch Dangal.

This article is not a movie review. This journal is an attempt to understand certain human behaviors which Director Nitesh Tiwari has pictured beautifully.

I am not promoting Dangal and not have any intention to encourage you to watch Dangal either. That’s your choice. I have seen Dangal and would like to share some behavioral aspects which I observed. Here I am going to voice it loud. Sit back, relax and enjoy reading this article. If you enjoyed reading it, comment your views in comment section at the end of this blog and share using social media icons listed at the end.

The whole movie is a narration and a story telling which brings audience attention instantly. We as people tend to enjoy more by listening. Probably, out of all senses our sense to hear the voices has an amazing ability. Almost 90% of the communication happens because you are able to hear or listen. Hearing is an awesome tool to developpersonality as well.

The movie Dangal is a story of ego sharing and is a perfect example of Ego Switching from one character to other. Learn Transaction Analysis and then watch this movie. You are going to see altogether a new version of Dangal then.

The summary of Dangal goes like this. Amir Khan as Mahavir Singh Phogat is an India wrestler and a National player. To take care of his family, he left wrestling and started working as a government servant. A gold medal for India in world wrestling was his dream. His ambition of gold medal which he assumed that a boy only can bring, he ended up having four daughters. He was shattered until the day; he found out that his daughters Geeta and Babita are strong enough to knock down two boys from his neighbor. Amir realized that his girls are no less than boys and decided to train his daughters the art of wrestling. Movie takes a turn when his elder daughter became the national champion and joined National Sports Academy. Geeta’s lost focus. As a result, she lost her first world wrestling event. In between a beautiful ego clash drama is filmed between Amir Khan and his elder daughter Geeta. Babita made Geeta understand the roots. Geeta then managed to bring Gold medal for India in Common wealth Games year 2010 in 55 Kg women wrestling group.

Mahavir Singh Phogat and Geeta:

An interesting human ego state study when both father and daughter went into an argument and fight. The change of coach and his daughter’s easy acceptance to it, was troubling him from inside. This is a perfect example of belongingness.

Mahavir Singh Phogat and His Wife:

A submissive nature bringing trust in relation where social obligations are challenged. Dangal is a story of Social obligations and how it was challenged. The courage to stand against social beliefs comes from the trust two people develop in due course of time.

Geeta and Babita:

The two sisters grown under same parenthood but had their own prospective to see the world outside. This is how we all develop our own personality and identity.

The Social Surrounding:

We all grow up in a social environment and we follow the rules. We are social animals. When you challenge certain rules it is not always necessary to be loud. Action speaks better than the words. You do it, you achieve it and then the society accepts you. You will face criticism and how you tackle the scenario.

Dangal is not a movie. It is a Dangal within us. Dangal is all about never ending fight.

By the way, I am still looking for an answer and do let me know if you have the one, “What happen to the coach after common wealth games. Is he still in NSA (National Sports Academy)”.

Categories
Awareness motivational stories Blog Random Blogs

Salary: From Happiness to Unconsciousness

Are you a salaried person? If yes, this post may bring smile on your face. This post is about how salary changes our lives. How does a month get divided into never ending truth of life?  The moment we realize it, we gets more close to our prospective of living our life.

Salary is turning our life into a wheel which rotates every time it gets a push.

Let’s see how:

Hafta-E-Madhosh –

This can also be known as Week of Happiness.  This is usually the first week after you got your salary. You are happy and you have your month planned. You are going to pay your bills happily. No regret with anyone. You are planning vacations and looking for the good deals already. Nutshell, you are enjoying the moment.

Haftaa-E-Josh –

This week is the Week of Fanaticism. Thy have paid all the bills by now and still you have portion of your salary left to spend. You are out for vacation and you call it the most desired vacation. You are full of enthusiasm and ready to buy the whole world.

Hafta-E-Khamosh –

Also, known as Week of Silence. This is the week when you have little salary left in your account. Now, you know that you still have to manage the entire month, you spend less. Outings, Partying, Clubbing etc are almost banned. You stop yourself from meeting friends and going out for a dinner. Basically, you love silence around you during this week.

Hafta-E-Behosh –

The final week of the month is probably the toughest time. This is the Week of Unconsciousness. You are left with no money in your hand. Instead, you have requested your close friends to lend some. You have promised to return the debt when you will again be happy. You are almost done with all the anxieties and it feels that you are no more awake. This is the time when wait for Hafta-E-Madhosh to return.

It’s a vicious circle and we are stuck into this. This is never ending and yet we enjoy our life. At this moment, I would like to advise not to stop what you are doing. Go ahead and follow your trails. Nobody is going to stop you.

The New Year, A New Day, A New beginning is going to be yours. Make every day countable and enjoy.

Hope this article brought smile on your face. If it does, share your views in comment. Cheers !

Categories
Blog Random Blogs

The days When and now – unforgettable days

Those were unforgettable days, Yes,

unforgettable days when

Gulli-danda and kanche (marbles) were more popular than cricket.

We always had friends to play aais-paais (I Spy), chhepan-chhepai and pitthoo anytime …

We desperately waited for ‘Mogli‘ and ‘Donald Duck‘ on Sundays.

Chitrahaar, Vikram-Baitaal, Dada Daadi ki kahaniyaan were so fulfilling…

There was just one TV in every five houses and

Bisleris were not sold in the trains and we were worrying if Papa will get back into the train in time or not when they were getting down at stations to fill up the water bottle.

We were going to bed by 9.00pm sharp except for the ‘yeh jo hai jindagi’ day …

Holis & Diwalis meant mostly hand-made pakwaans and sweets and moms seeking our help while preparing them

Maths teachers were not worried of our Mummy and Papa while slapping/beating us …

We were exchanging comics and stamps and Chacha Chaudhary and Billoo were our heroes …

We were in nanihaals every summer and loved flying kites and plucking and eating unripe mangoes and leechis …

One movie every Sunday evening on television was more than asked for and ‘ek do teen chaar’ and ‘Rajni’ inspired us …

50 paisa meant at least 10 toffees …

Left over pages of the last years notebooks were used for rough work or even fair work …

Chelpark‘ and ‘Natraaj’ were encouraged against ‘Reynolds and family’ …

The first rain meant getting drenched and playing in water and mud and making ‘kaagaj ki kishtis’ …

There were no phones to tell friends that we will be at their homes at six in the evening …

Our parents always had 15 paise blue colored ‘antardesis’ and 5 paise machli wale stamps at home

We remembered tens of jokes and were not finding ‘ice-cream and papa’ type jokes foolish enough to stop us from laughing …

We were enjoying our present more than worrying about our future …

Being emotional was not synonymous to being weak

We were using our hearts more than our brains, even for scientifically brainy activities like ‘thinking’ and ‘deciding’ …

Sharing worries and happiness’s didn’t mean getting vulnerable to the listener…

We were crying and laughing more often, more openly and more sincerely …

Blacks and whites were the favourite colours instead of greys…

Journeys also were important and not just the destinations…

We were not seeing patakhes on Diwalis and gulaals on Holis as air and noise polluting or allergic agents

Life was a passenger’s sleeper giving enough time and opportunity to enjoy the sceneries from its open and transparent glass windows instead of some superfast’ s second A/C with its curtained, closed and dark windows …

And now,

this is how I learnt to behave mature, I learnt to know when to act immature.

I feared being alone
Until I learned to like Myself.

I feared failure
Until I realized that I only Fail when I don’t try.

I feared success
Until I realized That I had to try In order to be happy With myself.

I feared people’s opinions
Until I learned that People would have opinions About me anyway.

I feared rejection
Until I learned to Have faith in myself.

I feared pain
Until I learned that it’s necessary For growth.

I feared the truth
Until I saw the Ugliness in lies.

I feared life
Until I experienced Its beauty .

I feared death
Until I realized that it’s Not an end, but a beginning.

I feared my destiny,
Until I realized that I had the power to change My life.

I feared hate
Until I saw that it Was nothing more than Ignorance.

I feared love
Until it touched my heart, Making the darkness fade Into endless sunny days.

I feared ridicule
Until I learned how To laugh at myself.

I feared growing old
Until I realized that I gained wisdom every day.

I feared the future
Until I realized that Life just kept getting Better.

I feared the past
Until I realized that It could no longer hurt me .

I feared the dark
Until I saw the beauty Of the starlight.

I feared the light
Until I learned that the Truth would give me Strength.

I feared change,
Until I saw that Even the most beautiful butterfly Had to undergo a metamorphosis is Before it could fly.

Is the above is an explanation of your journey ? Oh Yes ! You have grown mature..

Categories
Awareness motivational stories Blog Random Blogs

The power of 7 Powers

While a Cursory check-up through the oldest blogs, one article grabbed my attention,The power of 7 powers. I read it once again which I might have read a long time ago. It is an amazing article shared with me by The World Peace Keepers Movement which I thought to share with you all and including the same in my blog page. This article is worth reading.

• The Power of Gratitude

It is gratitude which makes the universe abound in blessings. The more you thank, the more you feel blessed. When gratitude envelops your being, you feel the hidden power of this human value. It transforms from inside. Gratitude is a great power.

• The Power of Forgiveness

Through forgiveness you rise above human hurt. When you are hurt, revenge is normal. Forgiveness is not human. It is divine. A power unparalleled.

• The Power of Love

Love is a great emotion. When in love, life becomes heaven. Does heaven in the life after death really matter? Life itself is heaven. Heaven comes to earth where love is overflowing. Wow ! What a power !

• The Power of Humility

In humility you accept simply and modestly your weaknesses and failings. You have no ego to protect, no pride to display, no arrogance to throw around. The power of humility lies in the great internal peace it brings to the individual. Nothing to show off. You look so beautiful!

• The Power of Giving

When you give your life and soul to a mission, you realise the true value of giving. The greatest giver in the universe is God. None can match his power. All hands are raised upwards in a perpetual state of receiving. The power always lies with the giver. Giving is indeed a great power. Give of yourself and embrace this power.

• The Power of Patience

In patience, difficulties vanish into thin air. Even while suffering, the internal fortitude manifests itself into a magnificent power called patience. Patience does not rest. It exercises its strength through the force of its action to overcome its hardships and troubles.

• The Power of Truth

Truth is the crown of all powers. It stands on the head of every spiritual king. Spirituality reveals itself through truth. Where there is truth there is purity. A power so pure, for man’s mental disease a sure cure.

Let’s safeguards these powers within ourselves so that they keep empowering you and your beloved ones always.

Categories
Awareness motivational stories Blog Random Blogs

Boss – Handle with Care

Throughout my career in Customer Service, I’ve come across several Bosses and I consider thyself very fortunate that all of them were very supportive, mentoring and caring. But the case is not very same with everyone.. Chain of Boss or to be more precise many kind of Bosses are there to explain and understand “Boss – Handle with Care”.

Once my Boss told me

Like you can’t choose your parents, you can’t choose your Boss

Boss

You may be very good and you have solved all the way puzzle, thus, have started understanding your immediate supervisor. Have you understood Boss of your Boss and his Boss and so on? Like me, you also are looking for the answer to this question. I have tried to analyze and pen down my views as much as possible. Let’s have a quick look and tips to handle them effectively:

  1. The Over – Friendly One: The most lovable and caring kind of Supervisor. He/she is the one who loves to enjoy the environment. For him, work environment is more important than his/her CTC (Cost to Company) or your CTC. Your life is easy in every way when he/she is around. They are the best in their people management skills due to the fact that they are people friendly. Apart from this, there are very high possibilities that they are weak of ears. Be aware, he/she may not be contributing to enhance your skills as they are too friendly to correct you when you are at fault.
    1. You are not supposed to learn anything about handling such Boss. Focus on your skill enhancement instead.. Don’t get too attached and learn how have they developed their people management skills. Since your wrong deeds have not been corrected yet, there are possibilities that you have not learnt the ‘Art of Patience’.
  2. The Guru One:The respectful one. He/she loves to be respected and maintain distance with their subordinates. Due to their nature of maintaining distance they tend to lose grip on people however, remain to be a respected figure. They are excellent in teaching the traditional ways of delivering a task. Exceptions are always there.
    1. Better to maintain a distance if you come across any such Boss. Learning is obvious thing which you get when he/she is around. Briefings and classes seems to be boring yet full of knowledge. Try to be a good student rather than an employee.
  3. The Mentor One:The disciplined and ideal one. He/she is very calculative and possesses excellent analytical skills. They know your weak areas and hence they know when and where to push your weak links. They are excellent in teaching and guiding you with the right skills. Be aware,you may be getting the highest rate of scolding when he/she is around. Don’t be afraid, the scoldings are for your own benefit.
    • Focus on learning and learn as much as you can. Don’t feel bad about any words they say, coz the words are not meant to hurt you or your feelings. Don’t be impatient. Give them respect and treat them as your mentor. Such Boss is to be praised for their harsh nature at times.
  4. The Rude One:The unfriendly one. Such Boss does care for the employees. However, in due course of time they have developed experience of being rude. It might be that they have been treated this way only so they think work can be done like this only. He/she is very less with knowledge sharing and very high with work delegation. Be aware, when they delegate any task. Check for the TAT (turn around time) and get back to them within the time frame.
    • Skill set to be on high side. Be a smart worker rather being a hard worker. Learn to understand what exactly he/she wants. Such Boss is not easy to handle and at times you get to feel losing your own existence. Patience is the key word in case you don’t have any other survival option
  5. The Greedy One:The Negative one. You feel negativity all around. Environment and work is not at all pleasant. You want to get rid of them.
    • Immediately switch the job. You are at wrong place.

There has to be a management lesson about how to handle your Boss. Nevertheless, I’ve tried to incorporate some points which may be beneficial to you. All the Best for your future endeavors.

Categories
Awareness motivational stories Blog Random Blogs

Motivate Resources – Employee & Employer

A Happy Employee is the mirror of an Organization; Happy Work Force = Happy Customers   

Employee

Provide a great environment to work in and look after your employee the way you expect them to look after your customers.

Why should they be nice to customers if they are getting a raw deal at work themselves?

Below are certain ways to motivate the employees at call center, compiled, written and incorporated in this blog post consultation, real time study and some famous blog references.

Manager Feedback

You don’t need to spend a lot of money to make your people feel motivated and valued. Quite often a telephone call from a senior manager congratulating a team member on a ‘good week’ is equally as effective as an offer of a training course or gift voucher.

A positive attitude

It is vital that recruitment team managers realign their expectations and take into consideration the economic climate when setting targets and objectives. That being said, team leaders must encourage their staff at every step.

Keep things fresh

As obvious as it may sound, the key to motivation is to keep things fresh. Any job, however much you enjoy it, can become monotonous. This is even more true for the call center environment.

Small ‘quick fix’ prizes

Monthly bonuses and incentive schemes are always useful, but what will keep them motivated throughout the month is the small ‘quick fix’ stuff, the here and now, if you like. The little prizes they can take away with them as soon as they win them.

Training is always good, it keeps people up to date and focused on the job

Regular, effective and relevant training is massively important and a great motivator. Training is always good, it keeps people up to date and focused on the job at hand, and it will show them that management are concerned with how well they do their job. If they are given good quality training that covers the topics and issues they are faced with then they will respond and to a certain extent motivate themselves to stick with what they learn.

We all like to be rewarded or praised for doing it well

A good reward scheme is a great motivator, especially if your team are conducting outbound calls. Human nature is that no matter what job we do we all like to be rewarded or praised for doing it well.

What you have to do is have more than one activity running at any given point in time – immediate, daily, weekly, monthly – the key is to run an activity that suits all members of the team. Basically, the thing that might motivate the top performer won’t necessarily work with an average performer and vice-versa. So if you have different options then you should be able to give all of them something to aim for.

Rewards that come at the end of the period are too late to produce ongoing change. “Well done” at the end of the week has a short-term impact. Sustained change in behavior comes when agents are told right through their shift, every minute of the day. When they see the positive and immediate consequences of what they do, they do it even better and faster.

Motivation and reward schemes need to have a high satisfaction level and appeal. We are finding more and more that staff want rewards that they can share with their family and that give them a sense of well-being

A team huddle at the start of the shift

A bit of fun can go a long way towards motivating staff and helps to energize. At the start of shifts a quick ‘huddle’, not only to pass on bits of key information but to also share a topical joke or ‘vote’ on a true/false, can really wake people up! Far more effective than email bulletins that are rarely read!

Listening to your team

We have found that the simple yet very effective “secret” to motivating a call center team effectively comes through how one views motivation. We run with the premise that it is impossible to impose motivation upon people, you need to create an environment within which they can motivate themselves. This environment comes through really listening to your team, and understanding the call center from their perspective. You do not need to agree with everything they are thinking but you do need to understand why they feel this way. Understand what problems/worries they are encountering, what opportunities they see, what is important to them.

The best way to motivate call center staff is to ask for their direct input. A key area for consultation is the re-evaluation of the area where agents spend all of their time: the desktop. Agents frequently cite dissatisfaction with systems as being a major source of low morale.

Be careful promoting people into management roles – A Black-hole Situation

One of the most common mistakes is moving consistent. Well-performing call center staff promoted into management roles and away from the front line of customer service. Often when these top performers are being promoted to managing others, they are replaced by less talented individuals. Think on this critical aspect and you may want to reconsider your decisions a bit. Hiring of correct staff is one of solutions of this Black-hole situation.

This is very important to remove one sided favor to employees. This can be eliminated by identifying and checking the managers.

Employee Satisfaction Surveys

An annual employee satisfaction survey won’t even cost anything. To find out what makes staff ‘tick’ on an ongoing basis you need to measure employee attitude at ‘key moments of truth’ for each employee. The best way to do this is to use employee feedback software which can provide a regular opportunity for employees to ‘air their thoughts’ in a non-confrontational way. And to provide that information to team leaders so that they always have an up-to-date picture about how an employee feels

Regular review sessions

In every role people want to develop their skills to help them progress. All members of the team should have regular review sessions which help staff and employers to identify both areas of strength and skills gaps. At the end of each of these sessions, targets are set for the employee to work towards, helping them develop in their career.

Encourage staff to dress smartly

Even though customers rarely come face to face with call center staff, it is important for them to act and look professional at all times.Putting on smart clothes for work puts you in a professional mindset. This develops personality which can also boost your business confidence and motivation.

Introduce colour in the work space

Inspire your staff to work hard and strive for success. Call center can be bland, so you can create a more vibrant atmosphere by introducing colour in the work space, using motivational images and pictures to brighten the area. These little, low-cost improvements can make a significant impact on your workforce.

Sometimes the simplest of changes can make a significant impact on employees’ working culture and attitude.

Categories
Awareness motivational stories Blog Random Blogs

A decade old talk – Apply SWOT before it happens

History has a tendency to repeat itself. And it repeats, when you do not convert your weaknesses into Strengths. Similarly, when you do not change Threats into Opportunities. You are most likely to succeed in life if you use your talents to their fullest extent. Likewise, You’ll suffer fewer problems if you know what your weaknesses are. To distinguish thy-self among your competition, one need to be highly responsive. One needs to be aware of own shortcomings/strengths. One should possess good sense of competitive pressures and operating environment. To accomplish this, individuals can make use of the same strategic planning tools that companies have relied on for decades – SWOT..

SWOT simply stands for Strengths, Weaknesses, Opportunities, and Threats.

First two categories focus on aspects that are part of one’s internal environment which are under her/his control. Last two categories focus on identifying external factors that are generally not under a person’s direct control.

To engage in this analysis, simply divide a page up into 4 quadrants (like the figure below) and separately list relevant factors of SWOT as they apply to your situation.

Here’s a pictorial diagram of questions and factors to consider in a personal SWOT analysis.

SWOT 1

Insights gleaned from the SWOT analysis should be used to develop objectives, strategies and action plan for the performance reviews and monitoring ongoing career development goals. Following set up (often referred to as TOWS analysis) can be used to create additional strategies – by considering how your personal strengths, weaknesses, opportunities, and threats overlap with each other.

SWOT 2

Chance favors the prepared mind.– Louis Pasteur

Key Words

A SWOT matrix is used in analyzing your strengths and weaknesses as well as the opportunities and threats that you face. This helps you focus on your strengths, minimize your weaknesses, and take the greatest possible advantage of opportunities available to you.

Some Worth reading articles :